We only ship within United States and Canada. Orders from this site will ship out of our Norwood, NJ warehouse within 2-3 business days (Monday-Friday excluding holidays) via UPS Ground Service. Expedited shipping methods will not reduce this processing time, only shipping time.You will receive an email with your UPS tracking information once your order is shipped.
Please note all Canadian consumers are responsible for all tariffs and fees associated with shipping outside the United States.
All purchases via our website have a satisfaction guarantee (clearance items & excluding shipping) on unopened product. If you are not completely satisfied with your product, please return your entire order within 30 days of receipt of order for a refund (excluding opened or damaged products). Partial returns are not accepted. Please use a track-able method of shipping (UPS Ground or FedEx). Please call 800.787.3384 prior to returning anything in order to obtain a Return Authorization number.
Though we package our products with extreme care, breakage is sometimes inevitable. Please contact us immediately upon opening your package if you notice damaged products. We will issue you a RMA number and will provide further instructions on what to do. We cannot be responsible for any additional shipping charges which may occur to return products to us.
We occasionally have backordered products in our inventory. We try our best to keep our online store updated with the status of backorders (which you may view in red when placing an item into your shopping cart), but sometimes backordered items are not shown. In the case of backorders, you will be notified and your order will be held until the backordered item is in stock. In the case of orders which contain backordered items and in stock items, your entire order will be held.
This product was designed for show use only. The manufacturer assumes no responsibility for damages, fines or claims resulting from the use of this product. The product was designed for show use only. Design and specification are subject to change without notice.
All OptxMarine products are covered by a comprehensive warranty. Click here for details.